winbaji's Privacy Policy

winbaji is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains how winbaji collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure. By using our website and services, you are considered to have accepted the terms of this Policy.

This Policy should be read together with our Terms and Conditions, as both documents together form the complete basis for your use of your account and our services. If anything is unclear, please contact our support team.

Section 1

Scope of Information Collected

winbaji may collect the following types of information from you:

• Identity Information: Full name, date of birth, national ID number or passport number (for identity verification).
• Contact Information: Mobile number, email address.
• Financial Information: bKash, Nagad, or Rocket account numbers, bank account details — only for the purpose of processing deposits and withdrawals.
• Transaction Information: Deposit and withdrawal amounts, dates, and methods.
• Usage Information: Which games you played, which pages you visited, and how long you spent on the site.
• Device and Network Information: IP address, browser type, operating system, device identifier.
• Communication History: Records of your conversations with our support team via live chat or email.

Section 2

How Information Is Collected

We receive information primarily in two ways — what you provide directly, and what is generated automatically as you use the site.

• During Registration and Verification: From the form you fill in when opening an account.
• During Transactions: As part of payment processing when you make a deposit or withdrawal.
• Cookies and Tracking Technologies: Through cookies stored in your browser and similar technologies (see Section 9 for details).
• Through Third Parties: Confirmed information received from payment gateways or identity verification services.

Section 3

Purposes for Using Information

winbaji uses your information for the following legitimate purposes:

1. Opening and managing your account after verifying your identity.
2. Processing deposits, withdrawals, and other financial transactions.
3. Creating bonuses and promotions relevant to you.
4. Maintaining platform security and preventing fraud.
5. Responding to your complaints and questions.
6. Analysing usage patterns to improve the quality of our service.
7. Complying with applicable laws and implementing responsible gaming policies.

Section 4

Rules for Sharing and Disclosing Information

winbaji may share your personal information with third parties only in the following circumstances:

• Payment Processors: Limited information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfers.
• Identity Verification Services: With trusted third-party providers for account verification.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Technology Infrastructure: Server hosting and software service providers — only the information necessary to operate the service.

All third parties we work with are contractually bound to maintain privacy standards consistent with this Policy.

Section 5

Data Retention Period

winbaji retains your information for as long as your account is active or as needed to provide the service. Even after an account is closed, records of financial transactions may be retained for a period required by applicable law. After the specified period, data is securely deleted or anonymised.

Section 6

Data Security Measures

winbaji follows several technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Access Controls: Only authorised staff may access limited information on a need-to-know basis.
• Regular Audits: Our systems undergo regular security testing.
• Data Minimisation: Only the information necessary to provide the service is collected.

However, complete security on the internet cannot be guaranteed. You are also responsible for keeping your password and login details confidential.

Section 7

Your Rights

You have certain fundamental rights regarding your own information:

• Right to Know: You can find out what information we hold about you.
• Right to Correction: You can request correction of any inaccurate information.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though complete deletion may not be possible where legal or contractual obligations apply.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise these rights, please contact our support team. We provide service in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

Section 8

Protection of Minors' Information

All winbaji services are for persons aged 21 and over only. We do not knowingly collect any information from minors. Age verification is a mandatory step in the registration process. If any minor's information is found in our system, it will be deleted immediately.

Our detailed responsible gaming guidelines can be found on the Responsible Gaming page, which discusses various ways to protect yourself and your family.

Section 9

Cookie Policy

Cookies are small text files stored in your browser. winbaji uses cookies for the following reasons:

• Session Cookies: To maintain your login state and make site navigation easier.
• Preference Cookies: To remember your language preference and other personalised settings.
• Analytics Cookies: To understand which parts of the site are used most and to improve the service.
• Security Cookies: To detect fraud and keep your account secure.

You can control or disable cookies from your browser settings, though disabling certain cookies may limit some site functionality.

Section 10

International Data Transfers

Our servers and service infrastructure may be located in various countries. If your information is processed outside Bangladesh, we ensure that adequate data protection measures are in place in that country and that the standards of this Policy are maintained.

Section 11

Third-Party Links and Services

winbaji's platform uses software from various studios to operate games. These third parties may have their own privacy policies that differ from ours. Their policies will apply when you use their services, and winbaji is not responsible for those.

Section 12

Changes to This Policy

winbaji reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you at your registered email or mobile number. Continued use of the site after any change means you accept the updated policy. The "Last Updated" date at the top of the page always indicates the version currently in effect.

Section 13

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team directly. We provide service via live chat and email 24/7. Email: [email protected]

For answers to common questions about our services, bonuses, and account matters, visit our FAQ page, where detailed information on various topics is compiled.